Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your return policy?
Returns are accepted within 30 days of purchase from our online store. Items must be unworn, unwashed, and in new condition with all original packaging and tags attached. If your item arrives damaged in transit, please take a photo of the damage and contact us for a refund or exchange. For more information, visit our full Return Policy page.

Yes! Orders over $50 qualify for free shipping.

Orders are processed within 1–3 business days and shipped promptly after that. You’ll receive a tracking number via email once your order ships. Be advised that  bulk orders can take an extra 1-3 business days to ship.

Yes. All payments are processed securely through Stripe, a trusted, PCI-compliant payment processor used by businesses worldwide. Your card details are encrypted and never stored on our servers — we never see or have access to your full card number at any point during checkout.

Once your order is placed, you’ll receive an email confirmation right away. Our team personally packs and prepares your order, typically within 1–3 business days. As soon as your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

Every trademarked item in our shop is sourced from an approved, authorized, and licensed vendor. Products are never altered after approval. If you have questions about a specific product’s sourcing, feel free to contact us.

We’re starting with our AKA collection, with more Divine Nine organizations on the way. Sign up for our newsletter to be the first to know when new collections launch.

Do you offer bulk or group discounts for lines and chapters?
Yes! We offer group pricing for lines, chapters, and bulk orders. Visit our Bulk Buying page for full details on pricing and how to place a group order.

Send us an email

    Contact Us

    Have a question about an order, a product, or anything else? We’d love to hear from you.

    We do our best to respond to all inquiries from customers within 1–3 business days. Solicitation emails will not be responded to.

    For your convenience, a list of frequently asked questions is available in the left side panel.

    For fastest service, please include your order number (if applicable) and a brief description of your question or concern.